What is reasonable?

I have a question for the group. I ordered new door panels for my series 62 1963 convertible 532 days ago from Doug at SMS Auto-fabrics

I know that COVID is here

I did receive 2 visors and a convertible tonneau cover (boot)

Doug tells me these will be shipped at the end of Oct. (he has told me similar things for over a year)

Question: At what point do I just ask for my money back and walk away?

Views: 127

Reply to This

Replies to This Discussion

Get your money back, order the fabrics from them and be done with them. They dont finish the top part correctly anyways. They said they do, until I got a call from them stating they cant do it in the original fashion. i waited close to a year to find the info out. 

Just dashes will do your top panel correctly, and find a good upholstery shop near you top do the rest of the door panel. 

The only recent experience I have had with SMS was ordering trunk material. I knew their reputation of being super slow so I asked if they had it in stock. They said yes, and they would ship in 2 to 3 weeks. Knowing their reputation I was still surprised, since as a parts seller if I have an item it will generally be packed and shipped within one day.  For items like door panels I am told they provide really nice stuff .... so I guess I would hang in there and keep bugging them. I know personally I would be on the phone or email with them on Nov 1 asking for a tracking #, and assuming it has not been shipped ask about their refund process? Just as asside this is one reason I like email or better yet invoiced in advance with a specific date. That way you can better hold them to it. And finally I think their reputation would be much better if they would just be honest up front for custom made stuff and give them an actual estimate regardless if it is 12 months, 18 months 24 months or more. At least, that way you know where you stand in terms of getting your car back together. 

I have been pushing and "Doug" and I am not on the same page, but he is telling me that the panels are done, but missing a few parts.  I think this may be true, but I am hearing about this nearly 2 years after I sent them in.  I likely have the parts or could have found them, but at this point I just want to end it and get the panels back. 

Hi

my timeline with SMS is:

- got samples in May. They said material is available.

- made order for fabric July 27, got invoice and paid right away.

- big silence, so I asked tracking number August 26. No reply.

- asking tracking number again September 25. No reply.

- Kim/SMS informed October 1st that they are currently making a new roll of this cloth. Promised to be back, nothing happened.

- November 1st I got email from USPS that shipment from SMS is to be shipped to me.

- November 11th shipment arrived Finland.

- I made customs clearance and got the shipment November 15.

Fabric looks very good!

RSS

Photos

  • Add Photos
  • View All

Forum

Modern radio antenna …

Started by Mack in 1963/64 Cadillac Specific Discussion on Tuesday. 0 Replies

Just replaced radios for the modern radios with Bluetooth and all the dance things and wanted to share how I went around the antenna knob… I’ve installed a regular two way GM window switch in the…Continue

BOOT

Started by John Inglesby in 1963/64 Cadillac Specific Discussion. Last reply by Marty Smith on Tuesday. 1 Reply

I recently purchased a new boot for my 64 convertible and was wondering how difficult it s to install. I'm not very mechanical. It looks like the chrome piece behind and at top of seats needs to be…Continue

63 Exhaust Hanger Mystery

Started by Mike Travers in 1963/64 Cadillac Specific Discussion. Last reply by Cees de Bunje on Monday. 8 Replies

I'm in the process of installing a stainless steel single exhaust from Classic Exhaust on my '63 Coupe de Ville. I'm running into a mystery regarding my middle exhaust bracket. I have the bracket…Continue

TH400 Dipstick Tube Seal

Started by Logan Robb in 1963/64 Cadillac Specific Discussion. Last reply by Logan Robb on Monday. 9 Replies

In my “rebuild” of the transmission, I ordered a dipstick tube seal. However, I’m not sure if the right one came or how to best install the seal. I am wondering if anyone has replaced this seal OR…Continue

Blog Posts

Loud air moving sound within carb with cleaner removed

Posted by Dave Fehrle on March 23, 2024 at 3:23pm 8 Comments

While checking my Carter carb with engine running, I took the air cleaner off and there was a very loud hissing sound of air. I placed a piece of paper over the carb and it didn’t move up or down, is this normal?

Vintage Air AC

Posted by Chase on March 21, 2024 at 5:55am 0 Comments

Hey everyone, has anybody done a Vintage Air AC/Heat setup in their car? I want to bypass the old vacuum setup and go with a Vintage Air Gen 2 model. Before I get started, does anyone have any experience with this? (Which model to go with, do’s and dont’s, etc.) It looks pretty involved. Any and all info/pics would be greatly appreciated. Thanks!

accumulator dryer

Posted by CHRIS CARLSON on December 6, 2023 at 10:54am 0 Comments

Who rebuilds original AC  accumulator dryers for 1964 Cadillac? I have been on Classic auto air in Tampa FL wait list for over a year ,  There is one on Old air products web site that looks very similar to the original # 21-4214A but states it fits 1962 Gm cars, The one recommended for a 1964 Cadillac is half the length 21-4215A    What  is everyone using ? I would prefer to be as original as possible. Thanks

'63 Eldorado trumpet horn + 2 standard horns restoration

Posted by Les Eastling on November 15, 2023 at 10:34am 1 Comment

My son, unbeknownst to me, had all three of the horns on our 1963 Eldorado completely restored. We had recently added the Eldorado trumpet horn to the two standard horns and the sound was not very good... we had heard good ones so we knew something was not right... but there was not much we could do to get better sound from the 3 horns. 

There is a restoration service called The Horn Works who my son…

Continue

Videos

  • Add Videos
  • View All

© 2024   Created by Jason Edge.   Powered by

Badges  |  Report an Issue  |  Terms of Service